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Start Here for ModelSim EE
The more preliminary information customers can supply about a problem
or issue at the beginning of the reporting process, the sooner the Software
Support Engineer (SSE) can supply a solution or workaround. Information
of most help to the SSE includes accurate operating system and software
version numbers, the steps leading to the problem or crash, the first few
lines of a traceback, and problem sections of the Procedural Interface code.
Mentor Graphics customers outside North America
For customers who purchased products from Mentor Graphics outside of
North America, should contact their local support organization. A list of
local Mentor Graphics SupportCenters outside North America can be found
at supportnetweb.mentorg.com
under "Connections", then "International
Directory".
Model Technology customers worldwide
For customers who purchased from Model Technology, please contact
Model Technology via the support line at 1-503-641-1340 from 8:00 AM
to 5:00 PM Pacific Time. Be sure to have your server hostID or hardware
security key authorization number handy.
Technical support - electronic support services
Mentor Graphics customers
Mentor Graphics Customer Support offers a SupportNet-Email server for
North American and European companies that lets customers find product
information or submit service requests (call logs) to the SupportCenter 24
hours a day, 365 days a year. The server will return a call log number within
minutes. SSEs follow up on the call logs submitted through SupportNet-
Email using the same process as if a customer had phoned the
SupportCenter. For more information about using the SupportNet-Email
server, send a blank e-mail message to the following address:
support_net@mentorg.com
.
Additionally, customers can open call logs or search the Mentor TechNote
database of solutions to try to find the answers to their questions by logging
onto Mentor Graphics’ Customer Support web home page at
http://supportnetweb.mentorg.com
.