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Service and Support
Service and SupportService and Support
Service and Support
Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of
hard drives, memory and processors). The warranty is fully supported by HP Services and a worldwide
network of resellers and service providers. In addition 90-days getting started software telephone support
may be covered under the warranty or available for an additional fee. Enhancements to warranty
services are available through HP Care Pack services.
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Limited warranty includes 3 year parts, 3 year labor, 3-year next business day on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical. A full range of HP Care Pack hardware
and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times range
from 30 minutes for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and
for the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
qualified rack options installed within the same rack.
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For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
.
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For more complete information on HP Services offerings, customers and resellers, please visit us
at:
http://www.hp.com/hps
.
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Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
.
QuickSpecs
HP ProLiant DL585
HP ProLiant DL585HP ProLiant DL585
HP ProLiant DL585
Standard Features
DA - 11902 Worldwide — Version 29 — May 5, 2005
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