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hp StorageWorks
modular SAN array 1000
specific for Tru64 UNIX and OpenVMS only
DA-11621 Canada — Version 2 — April 15, 2003 6
Service & Support, CarePaq and Warranty Information
Storage Service Packages
The Storage Services Packaging takes the existing storage product along with the existing services and creates a
package of the storage hardware and appropriate services. The increased level of support provides for a higher
level of storage system availability for the customer. The package includes 24x7 support with a 4-hour response
for 3 years as well as installation and startup service.
Warranty
Three-year Limited Warranty for msa1000s, Fibre Channel Cables and SFP Transceivers; 3 years parts
exchange; 1 year labour; 1 year on-site; next business day response. Options for the msa1000 carry their own
warranty. Refer to HP's Limited Warranty Statement for further details.
Service & Support, CarePaq and
Warranty Information
Software Product Services
• HP warrants only that the Software media will be free of physical defects
for a period of ninety (90) days from delivery.
• Upgrades to the 90 day media defect warranty are available as CarePaq
services. These services are available to upgrade the warranty to (1 or 3)
full year of 9 hours by 5 days (or 24x7) software advisory and remedial
software telephone support, new version license rights, and media and
documentation distribution service.
Hardware Product Services
• Installation services
• On-site maintenance (includes warranty support)
• Response time upgrades during the warranty period
• Post-warranty coverage
• RAID setup and performance consulting via statement of work
• Migration service consulting via statement of work
Installation and Startup
Services
The Installation and Startup Service package provides installation and
configuration of HP StorageWorks products. Major categories of work could
include:
• Pre-installation consulting and planning
• Hardware installation, configuration and verification
• RAID array configuration and initialization
• Installation, configuration and verification of StorageWorks software
• Service tools installed, configured and verified
• Customer orientation
Warranty Upgrade Options
• Response – Upgrade on-site response from next business day to same
day 4 hours
• Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x
7 days
• Duration – Select duration of coverage for a period of 1, 3, or 5 years