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Preparing for installation 29
Data comm requirements
Route data comm cables away from areas with high static electric fields
created by power transformers and heavy foot traffic. Use shielded data
comm cables that meet approved industrial standards to reduce the effects
of external fields.
Phone Home with Continuous Track
The HP Disk Array XP128 Phone Home capabilities detect and report
problems even before they are noticed by operators and users. Continuous
Track, a program that resides in the DKC, will phone “home” to the HP
Storage Technology Center (STC) and provides:
• Periodic “well” checkups
Every 24 hours, Continuous Track calls the HP Storage Technology
Center. When a successful connection is made, a preconfigured set of
files will be transferred from the DKC to the HP Storage Technology
Center. Your HP CE will set the time of call and set up the files to be
transferred. This checkup ensures the health of your disk array on a
daily basis.
• Incidental “sick” calls
When an error occurs, a service information message (SIM) is
generated. The SIM is stored in the DKC for use by your HP service
representative. The Continuous Track remote maintenance tool also
reports the SIMs to the STC. SIMs are classified according to severity,
and many SIMs do not require immediate attention. These SIMs are
often addressed during routine maintenance, and are corrected before a
failure occurs. Serious-level and acute-level SIMs are reported to the
STC immediately to ensure that the problem is addressed as soon as
possible.
To activate Phone Home, these requirements are necessary:
• Dedicated analog phone line
• An HP CE to configure Continuous Track