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6 Troubleshooting
This chapter describes some troubleshooting methods if you have problems with Disk/Cache Partition.
• General Troubleshooting, page 35
• Displaying an Error Message, page 35
• Troubleshooting Disk/Cache Partition, page 35
• Calling HP Technical Support, page 36
General Troubleshooting
• For troubleshooting information on the storage system, see the HP StorageWorks XP24000 Disk
Array Owner's Guide or the HP StorageWorks XP20000 Disk Array Owner's Guide.
• For troubleshooting information on the XP Remote Web Console software, see the HP StorageWorks
XP24000/XP20000 Remote Web Console User's Guide.
• For information on the XP Remote Web Console software error codes, see the HP StorageWorks
XP24000/XP20000 Remote Web Console Error Codes.
Displaying an Error Message
To display an error message:
1. Right-click an SLPR on the Partition Definition tree, and then click Error Detail to open the message
box.
2. Click OK to close the message window.
Troubleshooting Disk/Cache Partition
Table 12 provides general troubleshooting instructions for XP Disk/Cache Partition operations.
Table 12 General Troubleshooting for XP Disk/Cache Partition Operations
Corrective ActionError
Only Storage administrators have access to XP Disk/Cache
Partition functions.
All XP Disk/Cache Partition functions are
not available
• Only Target ports on the same channel adapter can be
migrated to another storage logical partition. Initiator
ports, RCU Target ports and External ports cannot be mi-
grated.
• Resources can only be migrated within the same CU.
The specified port cannot be migrated to
other storage logical partition.
• Only open-system parity groups can be migrated.
• Resources can only be migrated within the same CU.
A parity group cannot be migrated.
XP24000/XP20000 Disk/Cache Partition User's Guide 35