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Symptom Possible Cause(s) Solution
RS232 Only
The unit powers up OK
and scans OK but does
not communicate
properly to the host.
The com port at the host is
not working or is not
configured properly.
Check to make sure that the baud rate and parity
of the scanner and the communication port match
and the program is looking for RS232 data.
The cable is not connected
to the proper com port.
The com port is not
operating properly.
The host is receiving
data but the data does
not look correct.
The scanner and host may
not be configured for the
same interface.
Check that the scanner and the host are configured
for the same interface.
Characters are being
dropped.
The intercharacter delay
needs to be added to the
transmitted output.
Add some intercharacter delay to the transmitted
output by using the MetroSelect Configuration
Guide (PN 00-02407x).
Aux Port Operation With Any Interface
The secondary scanner
is not functioning.
Refer to the user’s guide provided with the
secondary scanner.
The secondary scanner
powers up but data is not
relayed to the host.
The secondary scanner
cable may not be
connected to the proper
port on the
MS2420/MS2430.
Ensure that the secondary scanner is connected to
the MS2420/MS2430 com port marked “Aux” port.
The auxiliary com port may
not be operating properly.
* The MS2400 series must be configured to enable
the auxiliary port.
The auxiliary input port’s data format must match
the main output format of the secondary scanner.
* Refer to the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under
Scanner Configuration Bar Codes: Auxiliary Port, Quick Start for a Secondary Honeywell Scanner.