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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative to preserve the limited warranty terms on page 36.
Symptoms Possible Causes Solution
All Interfaces
The unit has no
LEDs, beep or laser.
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
At power up the
unit beeps 2 times
and alternately
flashes the LEDs.
There is a ROM
failure.
A flash ROM upgrade is required.
At power up the
unit beeps 3 times.
There is a non-
volatile RAM failure.
Contact a customer service
representative.
At power up there
is a continuous
razz tone.
There has been a
diagnostic failure.
At power up there
is a razz tone and
the green* LED
flashes.
There is a VLD
failure.
At power up there
is a razz tone and
both LEDs flash.
There is a scanning
mechanism failure.
The unit scans,
communicates, and
beeps twice.
The same symbol
timeout is set too
short.
Adjust the same symbol timeout for
a longer time.
The unit powers up,
but does not beep.
The beeper may be
disabled or no tone
has been selected.
Enable beeper and select a tone.
The unit powers up,
but does not scan
and/or beep.
The unit is trying to
scan a particular
symbology that is
not enabled.
UPC/EAN, Code 39, interleaved 2 of
5, Code 93, Code 128 and Codabar
are enabled by default. Verify that
the type of bar code being read has
been selected.
* In some custom units, the standard green LED has been replaced with a blue LED and the red
LED has been replaced with a white LED.