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WEB-700 WEB-700-O CP-700
25 95-7776—03
Returning a Defective Unit
For proper credit on an in-warranty unit, ship the defective unit to Tridium within 30 days.
NOTE: If the defective unit is under warranty, please follow return instructions provided in this section.
If the unit is out of warranty, please discard any replaced part.
Do not return an out-of-warranty WEB/CP-700 to Tridium.
Prior to returning the unit, contact one of the following Tridium offices to obtain a return materials authorization (RMA) number
and other instructions.
Please provide:
• Product model
• Serial number
• Nature of the defect
• PO number to secure the RMA
United States
Phone: 804-254-7086, ext. 11
Email for RMA: rma@tridium.com
Return to:
Tridium, Inc.
2256 Dabney Road, Suite C
Richmond, VA 23230
Attn: Return Department RMA# ____________
Asia/Pacific
Phone: +65 6887 5154
Fax: +65 6887 5342
Email for technical support: hclim@tridium.com
Return to:
Tridium Asia Pacific Pte Ltd
17 Changi Business Park Central 1
Honeywell Building
Attn: Mr Lim Hoon Chat, Engineering Mgr.
Singapore 486073
Attn: Return Department RA# ____________
Australia/Asia Pacific Sales:
Phone: +61 4 1264 4234
Email: mhodder@tridium.com