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v You cannot access the DVD-ROM drive, or the DVD-ROM (CD-ROM)
icon is not displayed.
When the DVD-ROM drive is properly installed, a DVD-ROM or CD-ROM
icon is displayed in the My Computer window. Double-click My
Computer.If a CD-ROM icon is not present in the window that opens, verify
that the drive has been properly installed. Verify that the configuration
jumper is set properly. See “Step 3. Setting the configuration jumpers” on
page 1-5. Restart your computer. If a drive icon is still not found, continue
with the following steps.
1. Click Start, then click Settings, and then click Control Panel.
2. Click System.
3. Click the Device Manager tab.
4. Double-click View Devices by Type.
5. Select Hard Disk Controllers from the list displayed in the Device
Manager window. Verify that there are no conflicts with the controller.
The device status indicates whether the controller is working properly.
6. Select CD-ROM from the list that is displayed in the Device Manager
window. Verify that a CD-ROM device is present in the list and that no
conflicts exist. The device status indicates whether the device is working
properly.
7. Click OK.
8. Close all windows and restart the computer.
If the device icon is still not present, check cable connections and
device-jumper settings, and resolve any conflicts that might exist.
v The DVD-ROM drive is not recognized by the operating system, or the
drive performs erratically.
Some computers have Compatible and High Performance modes for mass
storage devices. Normally, the DVD-ROM drive functions better under the
High Performance mode. However, if your drive is not functioning properly
in that mode, you might need to use the Compatible mode.
Use the following procedure to check the configuration-setup information for
your computer.
1. Access your configuration utility program.
2. Select Devices.
3. Scroll down to the Mass Storage Devices section.
Refer to the documentation that comes with your computer for additional
details on selecting IDE performance modes.
v The computer does not recognize the DVD-ROM drive after the device
drivers are loaded.
A-2 16X Max DVD-ROM Drive: User’s Guide