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– If the computer is able to read the disc, a conflict probably exists
with one of the devices that are installed on your computer. You
need to resolve this device driver conflict. Check the configuration
jumper settings for the other devices or refer to our device
documentation.
– If you are unable to access the disc, you might have a hardware
problem. If the DVD-ROM drive still does not read the data disc, the
DVD-ROM drive might be defective. Go to “Appendix B. Help and
service information” on page B-1.
v The disc cannot be read.
Take the following actions:
1. The disc might be dirty; clean it as described in “Caring for a CD or
DVD” on page 1-11.
2. The disc might be defective; try another disc.
3. The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc
Format (UDS) compatible. Check with your place of purchase.
v There is no sound from the disc.
1. Check that you are not using a data CD.
2. Adjust the volume control on the drive. See ″Front view of the drive″ on
page 1-3.
3. Adjust the audio-adapter volume control. See the documentation that
comes with your audio adapter and audio-CD player program.
4. Turn off the computer, unplug the cables from the electrical outlets for
your computer and all attached devices, and remove the computer cover.
Ensure that the audio-signal cable connects the DVD-ROM drive with the
sound adapter.
v You receive a common error message.
Take the following actions for these common error messages:
– CDR-103
The disc in the DVD-ROM drive is not High Sierra, ISO 9660, or UDF
format. The DVD-ROM drive does not support the media.
– CDR-101
The ″not ready reading the drive″ situation occurs if you try to access the
DVD-ROM drive before the drive is ready. The busy indicator lights when
you attempt to access the drive after loading a disc into the loading tray.
Wait until the busy indicator is no longer lit before attempting to access
the drive.
v The connectors on the audio cables that are provided do not fit the
connector on your audio adapter.
Some audio adapters might require a special cable. See the documentation
that comes with your audio adapter.
A-4 16X Max DVD-ROM Drive: User’s Guide