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What to Do First
The servicer must include the following in the parts
exchange form or parts return form that is attached to the
returned FRU:
1. Name and phone number of servicer.
2. Date of service.
3. Date when part failed.
4. Date of purchase.
5. Failure symptoms, error codes appearing on display,
and beep symptoms.
6. Procedure index and page number in which failing
FRU was detected.
7. Failing FRU name and part number.
8. Machine type, model number and serial number.
9. Customer's name and address.
Before checking problems with the computer, determine
whether or not the damage applies to the warranty by
referring to the following:
Note for Warranty: During the warranty period, the cus-
tomer may be responsible for repair costs if the computer
damage was caused by misuse, accident, modification,
unsuitable physical or operating environment, or improper
maintenance by the customer. The following list provides
some common items that are not covered under warranty
and some symptoms that may indicate the system was
subjected to stresses beyond normal use:
The following is not covered under warranty:
LCD panel cracked by applying excessive force or by
being dropped.
Scratched (cosmetic) parts.
Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by exces-
sive force.
Damage caused by liquid spilled into the system.
Damage caused by improperly inserting a PCMCIA
card or installation of an incompatible card.
Diskette drive damage caused by pressing the
diskette drive cover or inserting diskettes with multiple
labels.
Damaged or bent diskette drive eject button.
CD-ROM/DVD-ROM drive damage caused by exces-
sive force, shock, or by being dropped.
Fuses blown by attaching a nonsupported device.
Forgotten computer password (making computer
unusable).
2 ThinkPad i Series 1400