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Appendix D. Warranty information
This section contains the warranty period for your product, information about obtaining warranty service
and support, and the IBM Statement of Limited Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM Machines are eligible for
on-site warranty service depending on the country or region where service is performed.
Machine - IBM Multi-Burner
Warranty period - One year
Service and support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty
for a full explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/
contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used
in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support
Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in
Portable Document Format (PDF).
Online technical support
Online technical support is available during the life of your product through the Personal Computing
Support Web site at http://www.ibm.com/pc/support/.
During the warranty period, assistance for replacement or exchange of defective components is available.
In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter
®
will be withdrawn or made
available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a nominal
fee.
To assist the technical support representative, have available as much of the following information as
possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
© Copyright IBM Corp. 2002 D-1