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IBM Europe, Middle East, and Africa Hardware
Announcement ZG10-0214
IBM is a registered trademark of International Business Machines Corporation
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site same-day response service, IBM will replace a Tier 1 CRU at your request, at no
additional charge.
Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no
additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM
specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
• DASD Drive
• DVD Drive
• Dedicated Ethernet
• Fan Air Baffle
• Fan
• All PCI Adapters
• Power Supply
• Adapter - GX ++
• Line/power cord
• Keyboard
• Mouse
• External cables
• Display
• Operator Panel
• TOD Battery
• Memory DIMMs
• Processor VRM
• SAS Conduit Cable
• USB Tape Drive/Cable
• USB Tape Drive
• Interlock Switch
• RAID Aux. Cache Battery Card
• RAID AUX Cache Card
On-site Service: IBM will repair the failing machine at your location and verify its
operation. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well lit, and suitable for
the purpose.
• IBM onsite Repair Limited, 9 hours per day, Monday through Friday, excluding
public or national holidays, next-business-day response, Latest Call Registration
15:00.
Non-IBM parts support
Warranty service: IBM is now shipping machines with selected non-IBM parts that
contain an IBM field replaceable unit (FRU) part number label. These parts are to
be serviced during the IBM machine warranty period. IBM is covering the service on
these selected non-IBM parts as an accommodation to their customers, and normal
warranty service procedures for the IBM machine apply.