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B. Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Online technical support
Online technical support is available during the life of your product through the
Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following
table. If the number for your country or region is not listed, contact your IBM
reseller or IBM marketing representative. Response time may vary depending on the
number and nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number list,
go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.
© Copyright IBM Corp. 2004 23