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Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine,
including the warranty period and type of warranty service IBM provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table
below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative
Region of China.
ThinkPad Multi-Burner Ultrabay Slim Drive
Country or Region of
Purchase Warranty Period Type of Warranty Service
Worldwide 1 year 1 and 4
A warranty period of 1 year on parts and 1 year on labor means that IBM provides
warranty service without charge for parts and labor during the 1 year warranty period.
Types of Warranty Service
If required, IBM provides repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM to
perform warranty service. Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are response time objectives and
are not guaranteed. The specified level of warranty service may not be available in all
worldwide locations, additional charges may apply outside IBM’s normal service area,
contact your local IBM representative or your reseller for country and location specific
information.
1. Customer Replaceable Unit (″CRU″) Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to return
the replaced CRU, you are responsible for returning it to IBM in accordance with
IBM’s instructions. If you do not return the defective CRU, if IBM so instructs,
within 30 days of your receipt of the replacement CRU, IBM may charge you for the
replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to an IBM service center.
3. Courier or Depot Service
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2. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
C. IBM Statement of Limited Warranty - Z125-4753-07 - 11/2002
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