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IBM United States Hardware Announcement
110-009
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monitoring the symptoms, diagnosing the error, and manually calling IBM Support
to open a problem record. And 24 x 7 monitoring and reporting means no more
dependency on human intervention or off-hours customer personnel when errors are
encountered in the middle of the night.
Security: Electronic Service Agent is secure in monitoring, reporting, and storing
the data at IBM. Electronic Service Agent securely transmits via the Internet (HTTPS
or VPN) and can be configured to communicate securely through gateways to
provide customers a single point of exit from their site. Communication between
the customer and IBM only flows one way; activating Service Agent does not enable
IBM to call into a customer's system. System inventory information is stored in a
secure database, which is protected behind IBM firewalls. The customer's business
applications or business data is never transmitted to IBM.
More accurate reporting: Because system information and error logs are
automatically uploaded to the IBM Support Center in conjunction with the service
request, customers are not required to find and send system information, decreasing
the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data
is run through a data knowledge management system and knowledge articles are
appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can
view system and support information in the "My Systems" and "Premium Search"
sections of the Electronic Services Web site.
The Electronic Services Web portal is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
This Web portal enables you to gain easier access to IBM resources for assistance in
resolving technical problems. The newly improved My Systems and Premium Search
functions make it even easier for Electronic Service Agent-enabled customers to
track system inventory and find pertinent fixes.
My Systems provides valuable reports of installed hardware and software using
information collected from the systems by IBM Electronic Service Agent. Reports
are available for any system associated with the customer's IBM ID. Premium
Search combines the function of search and the value of Electronic Service Agent
information, providing advanced search of the technical support knowledgebase.
Using Premium Search and the Service Agent information that has been collected
from the system, customers are able to see search results that apply specifically to
their systems.
For more information on how to utilize the power of IBM Electronic Services, visit the
following Web site or contact an IBM Systems Services Representative
http://www.ibm.com/support/electronic
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing
details on accessibility compliance can be requested at
http://www.ibm.com/able/product_accessibility/index.html
Section 508 of the U.S. Rehabilitation Act
IBM Power 750 Express server is capable as of February 19, 2010, when used
in accordance with associated IBM documentation, of satisfying the applicable
requirements of Section 508 of the Rehabilitation Act, provided that any assistive
technology used with the product properly interoperates with it. A U.S. Section 508
Voluntary Product Accessibility Template (VPAT) can be requested via the IBM web
site
http://www-03.ibm.com/able/product_accessibility/index.html