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IBM United States Hardware Announcement
110-009
IBM is a registered trademark of International Business Machines Corporation
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• RAID Auxiliary Card
• RAID Auxiliary card battery
• Thermal Card (TPMD)
• VPD card
• Adapter - GX +
• Line/power cord
• Keyboard
• Mouse
• External cables
• Display
• Operator Panel
• TOD Battery
• DIMMs
On-site Service: IBM will repair the failing machine at your location and verify its
operation. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well-lit, and suitable for
the purpose.
• 9 hours per day, Monday through Friday, excluding holidays, next-business-day
response
Calls must be received by 5 p.m. local time in order to qualify for Next-Business-Day
Service.
Non-IBM parts support
Warranty service: IBM is now shipping machines with selected non-IBM parts that
contain an IBM field replaceable unit (FRU) part number label. These parts are to
be serviced during the IBM machine warranty period. IBM is covering the service on
these selected non-IBM parts as an accommodation to their customers, and normal
warranty service procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level
of On-site Service for an additional charge. A warranty service upgrade must be
purchased during the warranty period and is for a fixed term (duration). It is not
refundable or transferable and may not be prorated. If required, IBM will provide
the warranty service upgrade enhanced level of On-site Service acquired by the
customer. Service levels are response time objectives and are not guaranteed.
IBM will attempt to resolve your problem over the telephone or electronically
by access to an IBM Web site. You must follow the problem determination and
resolution procedures that IBM specifies. Scheduling of service will depend upon the
time of your call and is subject to parts availability.
On-site Service: IBM will repair the failing machine at your location and verify its
operation. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well-lit, and suitable for
the purpose. The following service selections are available as warranty upgrades for
your machine.
• 9 hours per day, Monday through Friday, excluding holidays, 4-hour average,
same-business-day response
• 24 hours per day, 7 days a week, 4-hour average response
• 24 hours per day, 7 days a week, 2-hour average response
Customer Replaceable Units (CRUs) may be provided as part of the machine's
standard warranty CRU Service except that you may install a CRU yourself or
request IBM installation, at no additional charge, under one of the On-site Service