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IBM United States Hardware Announcement
110-008
IBM is a registered trademark of International Business Machines Corporation
28
Terms and conditions
Volume orders: Contact your IBM representative.
IBM Global Financing
Yes
Warranty period
One year
Alternative warranty options are available on a special bid basis from your IBM
representative or Business Partner.
Warranty service
If required, IBM provides repair or exchange service depending on the types of
warranty service specified for the machine. An IBM technician will attempt to resolve
your problem over the telephone, or electronically via an IBM Web site. You must
follow the problem determination and resolution procedures that IBM specifies.
Scheduling of service will depend upon the time of your call and is subject to parts
availability. If applicable to your product, parts considered Customer Replaceable
Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations. Additional
charges may apply outside IBM's normal service area. Contact your local IBM
representative or your reseller for country- and location-specific information. This
product is covered by the following types of service.
Customer Replaceable Unit Service and On-site for other selected parts.
Customer Replaceable Unit Service: IBM provides replacement CRUs to you for
you to install. CRU information and replacement instructions are shipped with your
machine and are available from IBM upon your request. CRUs are designated as
being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1
CRU at your request, you will be charged for the installation. For machines with on-
site same-day response service, IBM will replace a Tier 1 CRU at your request, at no
additional charge.
Tier 2 CRU: You may install a Tier 2 CRU yourself or request IBM to install it, at no
additional charge.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM
specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU and 2) you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRU parts:
• DASD Drive
• DVD Drive
• Dedicated Ethernet
• Fan Air Baffle
• Fan
• All PCI Adapters