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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Page 10 of 19
Chapter 4. Questions and Answers
For more information on Electronic Service Agent and System Manager/400, reference
the FAQ document from the Electronic Service Agent Web site at:
http://publib.boulder.ibm.com/as400_sd/sdsadoc.html
Q1: How do I know if my simplified activation was complete?
A1: To verify activation, use these commands:
Type GO SERVICE. Choose Work with Service Agent Subsystem to show the active
status of the QSVCDRCTR subsystem.
WRKJOBSCDE will show the QSDSACOL job schedule entry that initiates the
collection and transmission of Service Agent inventory information.
Q2: Does a communications configuration need to be setup before
starting the Simplified Activation?
A2: No. If needed, Simplified Activation will create point-to-point connection
configuration(s) for ECS and Service Agent during the activation.
Q3: What if an error occurs when my system attempts to send inventory
or hardware failure information to IBM?
A3: Service Agent is dependent on many functions of OS/400 to be in working order.
Management Central, Connection profiles using TCP/IP, Electronic Customer Support,
and the Problem log are a few OS/400 functions that Service Agent uses. Normal system
problem determination is recommended for any error received.
Q4: How do I know that information was sent to IBM using the
simplified activation?
A4: To verify that data was sent to IBM, do this:
Type GO SERVICE. Choose Inventory Collection Menu. Choose Display Inventory
Collection.
Q5: How can I change the scheduled time of the Service Collection job?
A5: To change the scheduled time, do this:
Type GO SERVICE. Choose Inventory Collection Menu. Choose Change Inventory
Collection.
Q6: How can I change the connection profiles created during the
simplified activation?