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Chapter 1: About this manual
2 Telelogic Directory Server Patch Installation Guide
Contacting IBM Rational Software Support
Support and information for Telelogic products is currently being transitioned
from the Telelogic Support site to the IBM Rational Software Support site.
During this transition phase, your product support location depends on your
customer history.
Product support
• If you are a heritage customer, meaning you were a Telelogic customer prior
to November 1, 2008, please visit the http://support.telelogic.com
Telelogic customers will be redirected automatically to the IBM Rational
Software Support site after the product information has been migrated.
• If you are a new Rational customer, meaning you did not have Telelogic-
licensed products prior to November 1, 2008, please visit the IBM Rational
Software Support site.
Before you contact Support, gather the background information that you will
need to describe your problem. When describing a problem to an IBM software
support specialist, be as specific as possible and include all relevant background
information so that the specialist can help you solve the problem efficiently. To
save time, know the answers to these questions:
• What software versions were you running when the problem occurred?
• Do you have logs, traces, or messages that are related to the problem?
• Can you reproduce the problem? If so, what steps do you take to reproduce
it?
• Is there a workaround for the problem? If so, be prepared to describe the
workaround.
Other information
For Rational software product news, events, and other information, visit the IBM
Rational Software Web site.