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Trouble Shooting
10
Unit doesn’t respond
(no power)
iPod cannot dock
properly
AC adaptor isn’t plugged to a wall outlet or
the connector is not plugged into the power
supply jack on the back of the unit
Wall outlet is not functioning
Plug the AC adaptor into a wall outlet and plug the connector into
the power supply jack on the unit
Plug another device into the same outlet to confirm the outlet is working
iPod does not
respond to the unit
iPod is not installed properly
iPod is not installed properly
Using no or wrong iPod insert
Remove your iPod from the connector and check for any
obstruction on the connectors in the dock and on your iPod.
Then reseat it in the dock.
iPod didn’t charge
up
iPod is not installed properly Remove your iPod from the connector and check for any
obstruction on the connectors in the dock and on your iPod.
Then reseat it in the dock.
Sound is distorted Volume level is set too high Decrease the volume. Turn off EXB bass effect
Sound source is distorted If iPod original sound source is poor quality, distortion and noise
are easily noticed with high-power speakers.
Try a different audio source such as a music CD.
Remove your iPod from the connector and check for any
obstruction on the connectors in the dock and on your iPod.
Then reseat it in the dock.
iPod is locked up
Using 1
st
or 2
nd
generation iPod or other device
Your iPod software is too old
Upgrade software on your iPod. For details, visit
http://www.apple.com or iTunes
Please make sure your iPod is working properly before docking
it to the unit. Please refer to your iPod manual for details on
iPod operation.
SolutionSymptom Possible Problem
Make sure the dock insert is the proper fit for your iPod
iH11 cannot control those iPods or other devices.
iPod is locked up/frozen
iPod battery has problem
Please make sure your iPod is working properly before docking
it to the unit. Please refer to your iPod manual for details.
Remote Control is not pointed toward the
IR sensor
Point the Remote Control toward the IR sensor, within 10 feet of
the unit.
Remote Control
didn’t work
Battery weak Replace with new battery