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Troubleshooting
Symptom
Unit no respond
(no power)
iPod does not dock
properly
iPod does not
respond to the unit
iPod didn’t charge
up
Sound is distorted
Remote Control
didn’t work
Possible Problem
AC adaptor isn’t plugged to a wall
outlet or the connector is not plugged
into the power supply jack o the back
of the unit
Wall outlet is not functioning
Using wrong iPod insert/ no insert
dock or iPod has obstruction
iPod is not docked properly
Your iPod software is too old
iPod is locked up
iPod is not docked properly
Using 3
rd
generation iPod
iPod is locked up/frozen
iPod battery has problem
Volume level is set too high
Sound source is distorted
Battery weak
Remote Control is too far way from
main unit
Solution
Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit
Plug another device into a wall outlet (same outlet) to confirm the
outlet is working
Make sure the dock insert is the proper fit to your iPod
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Upgrade software on your iPod via iTunes.
Please make sure your iPod is working properly before dock into the
unit. Please refer to your iPod manual for details.
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
iH41 doesn’t support 3
rd
generation iPod
Please make sure your iPod is working properly before dock into the
unit. Please refer to your iPod manual for details.
Decrease the volume. Turn off EXB bass effect
If iPod original sound source is poor quality, distortion and noise are
easily noticed with high-power speakers.
Try a difference audio source such as a music CD.
If you are using an iPod Shuffle or external sound source like older
generation iPod, try reducing the output volume on the device itself.
Also, try turning bass boost OFF.
Replace with new battery
Put the Remote Control closer to main unit