Filter
Top Products
17
White Paper: The All New 2010 Intel® Core™ vPro™ Processor Family: Intelligence that Adapts to Your Needs
Accurate, remote discovery and inventory
for wired or wireless systems
On average, up to 20% of a business’s PCs are not in compliance at any
given time.
12
Adding to this problem is the difficulty in getting accurate
software inventories. For example, software inventories for laptops are
often up to 11% inaccurate.
12
One problem with inaccuracies caused by
underreporting is that it may also expose corporate officers to liabilities,
such as noncompliance with Sarbanes-Oxley and other government
regulations. There is a critical need for accurate system inventories,
especially for PCs that are powered off or whose OS is inoperative.
PCs with a new Intel Core vPro processors give IT “always-available”
access to system information. This makes it easier for IT to perform
accurate, remote discovery and inventory of wired and wireless PCs
both inside and outside the corporate firewall:
• UUID, which persists even across reconfigurations, reimaging,
and OS rebuilds.
• Hardware-asset information, such as manufacturer and model
information for components. This information is automatically
updated each time the system goes through POST.
• Software-asset information, such as software version information,
.DAT file information, pointers to database information, and other data
stored by third-party vendors in the persistent memory space provided
by Intel vPro technology.
When managing PCs with a new Intel Core vPro processor, IT
technicians can:
• Write asset and other information (or pointers to asset information)
into protected memory.
• Poll both wired and wireless systems in any power state for
hardware- and software-asset information stored in protected
memory – an out-of-band (outside the OS) process that is up
to 94% faster than performing a manual inventory.
12
• Identify noncompliant PCs even if management agents have
been disabled.
• Power up PCs that are off to perform inventory tasks, push replacement
management agents to the system, and remotely power the PC back to
the state in which the user left it.
• Push replacement agents to a wired or wireless PC, to bring it back
into compliance before further network access is allowed even if
management agents are missing.
The capabilities help reduce time-consuming manual inventories,
saving significant costs in labor. Unused software licenses can also
be appropriately reallocated to other resources, while hardware assets
can be better utilized and warranties better managed. At the same time,
businesses can be more confident that their audits are in compliance
with government regulations.
KVM Remote Control lowers support costs
In spite of improved remote management tools, almost 20% of problem
tickets still require that users help resolve the problem.
26
Even with the
use of the remote management capabilities of Intel vPro technology,
the complexity these “edge” failures have traditionally meant that a
technician must still make a deskside visit or ask users to help resolve
the problem.
A PC with a new Intel Core i5 vPro processor with Intel integrated
graphics delivers hardware-based KVM Remote Control.
2
Unlike software-
based KVM, hardware-based KVM Remote Control allows an authorized
IT technician to more securely see and control PCs reliably through all
states to resolve software failures – even beyond the corporate firewall.
With KVM Remote Control, technicians have full interactivity with the PC
to remotely resolve complex issues with BIOS, startups/shutdowns, blue
screens, OS freezes, disk failures and network software issues.
With KVM Remote Control, technicians can now:
• Remotely reduce the IT effort required for manual failure resolution
of patch deployment failures by up to 84%.
26
• Remotely reduce manual IT effort required for major software
malfunctions by up to 96%.
26
Typical savings from KVM Remote Control
Studies show that PCs with a new Intel® Core™ vPro™ processor
with KVM Remote Control
2
(keyboard video mouse) can reduce
problem resolution time by 20% for complex software issues.
26
These include “edge” issues, such as major software failures
and patch deployment failures.
For example, a model company with approximately 30,000 PCs
can realize savings of up to $1.4 million in IT service costs over
3 years, by implementing the remote management capabilities
of Intel® vPro™ technology for problem resolution.
26
Adding hard-
ware-based KVM Remote Control
1
can save such a company
an additional $133,000 in IT service costs and $97,000 in user
productivity.
26
That is conservatively equivalent to about 2,400
IT hours at $55 per hour, and approximately 2,400 hours in
user productivity.
26
General improvements in phone-based support can help busi-
ness realize further benefits in user productivity – more than
$740,000 in savings.
26
For a company with 30,000 PCs, the
overall savings over 3 years from using the capabilities of a
new Intel Core vPro processor with KVM Remote Control
can be over $1.6 million.
26