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6 Troubleshooting
If you are having a problem, use the following information to help you determine the cause of the
problem and the action to take. Additional troubleshooting and debugging procedures are available
in the Hardware Maintenance Manual and Troubleshooting Guide for your blade server.
Make sure you are using the latest versions of device drivers, firmware, and BIOS for your blade
server and management module. If these items are obsolete, the SBCE unit might not recognize the
Fibre Channel expansion Card and might not turn it on. Go to the Support Web site at
http://www.intel.com/ for the latest information about upgrading the device drivers, firmware, and
BIOS for SBCE components. The latest instructions are in the documentation that comes with the
updates.
To determine whether your installation problem is caused by the hardware, perform the following
tasks:
• Verify that the Fibre Channel Expansion Card is installed correctly.
• Verify that the SANsurfer application data-rate setting is correct:
• Verify that all peripheral devices connected to the I/O modules are turned on, operating properly,
and properly connected:
— See “Scan Fibre Channel devices” on page 13 for information about displaying attached
Fibre Channel devices.
• Verify that one or two I/O modules that support fibre channel operation are installed in the
correct I/O-module bays of the SBCE unit.
To determine whether your installation problem is caused by the software, perform the following
tasks:
• Verify that the correct device driver is installed. To download or get information about the latest
supported device drivers, utilities, and documentation, go to http://www.intel.com/. Also see the
Installation and User’s Guide for your blade server for additional information.
• Verify that the BIOS code in the expansion card is at the latest level.
• Verify that you have the correct expansion card NVRAM settings for your storage area network
(SAN) and operating system.
To determine whether your installation problem is caused by the system configuration, check the
blade server to ensure that it is configured properly. See “Configuration Settings menu options” on
page 9 for additional information.
If you still have a system configuration problem, see the documentation that comes with your SBCE
unit, or contact your Intel technical support representative to determine whether your system board
requires a special configuration.
To determine whether your installation problem is caused by an attached fibre channel device,
perform the following tasks:
• Verify that an I/O module that supports fibre channel operation is installed in I/O-module bay 3,
I/O-module bay 4, or both I/O-module bays 3 and 4.
• Verify that the blade server is turned on.
• Verify that the expansion card settings are set to the correct values. See “Configuration Settings
menu options” on page 9 for additional information.