20
Trouble Shooting
Basic Trouble Shooting
ION™
• Make sure the drive is turned on before you start-up your computer.
• Make sure your new IOGEAR
®
ION™ Drive is the only device hooked into the FireWire
®
800 or USB 2.0 port.
• Do not use a hub or repeater in connecting your drive to the computer.
• Use the cable that was shipped with your ION™ Drive.
• Check all cable connections.
• Use other IOGEAR
®
cables if you have any extra.
Other Issues
At the very least, make sure your computer has all available updates provided by the manufacture of both
your hardware and software. Updates can be found at http://www.versiontracker.com or http://
www.download.com. Upgrade your CPU firmware to the latest revision. Please read all text on the download
pages to determine which firmware update is appropriate for your computer.
• Make sure you have Critical Updates from the Microsoft
®
Website at http://windowsupdate.microsoft.com;
then, click on “Product Updates,” select the latest Critical Update package for your Windows
®
OS, and
then click “Download.”
