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PAGE 25IRONKEY ENTERPRISE USER GUIDE
5 Monitoring account activities The Account Dashboard shows you the recent
activities on your account, such as logins, failed
password attempts, and when your device pass-
word has been recovered.
6 Enabling Account Alerts for real-time
account monitoring
You can enable a number of Account Alerts for
additional insight into what activities are occur-
ring on your my.ironkey.com account. An email will
be sent to you with details on the security event,
such as the time and IP address of the event.
All emails regarding your account will have part of
your Secret Phrase in the subject line for addi-
tional anti-phishing protection.
7 Changing account credentials You can change your password, Secret Questions,
Secret Image and Phrase, as well as your email ad-
dresses from within my.ironkey.com as often as you
wish to ensure that no one else may access your
account.
Creating a secondary email address gives you a
fail-safe in case your primary email address is no
longer available.
In the event that you ever lose your IronKey or forget your IronKey device password, you can
still access the site in Safe Mode: a restricted mode with limited functionality. This is useful for
marking your IronKey as lost, or recovering a forgotten password.
Step Description
1 Go to https://my.ironkey.com Here you will log into Safe Mode without your
IronKey.
2 Enter your email address (or user-
name) and your online account pass-
word. Click “Submit”
Your Secret Image will be displayed so that you
know you are at the correct site.
Do not enter your device password in this screen.
If you have forgotten your online account pass-
word, click the “Reset Password” link.
3 An email will be sent to you with a
Login Code.
Copy and paste that login code into the page that
asks for it.
Depending on the conguration of your account,
you may need to answer your Secret Questions.
4 You are now logged into Safe Mode. If you had forgotten your device password and
have backed it up to your Online Security Vault,
you can recover it now.