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Q. The PC makes a connection operation but connection is not established.
A. Check the following.
¡ Check the user name and password.
Refer to the material sent from your ISP for correct user name and password.
¡ The internal modem dials but negotiation is not made.
The access point may have a problem. Try to establish a connection later. If this attempt
fails, use a different access point.
Q. Dial-up doesn’t work well when PC is powered only by battery.
A. When “Max Battery” or “Presentation” is selected in “Power Options”/“Power Schemes”
tab, it may cause the internal modem to slow down its speed of communication or fail to
dial up, depending on the condition of the telephone line.
The way to solve this problem is to select a setting other than “Max Battery” or
“presentation”. (ex. “Portable/Laptop”)
Q. The PC cannot send or receive e-mail messages.
A. If you are using the Outlook Express software, check the e-mail software settings.
If you are using any other mailer than Outlook Express, refer to the pertinent instruction
manual or help.
1. Start Outlook Express.
Tips
If the “Dial-up Connection” screen appears, click [Work Offline] or the [x] button.
2. Click [Tools] on the tool bar (at the top of the screen). Click [Accounts] on the Tools
menu.
3. Click the [Mail] tab.
4. Click an account and [Properties].
5. Click the tabs to check that the entries are correct.
Important
Use lower-case letters only.
TROUBLESHOOTING
XP7210/3210EN-66-86 02.8.6, 8:28 PM76