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KODAK SERVICE NUMBER
F330065
23
www.kodak.com/go/aiosupport
Troubleshooting
Fehlerbehebung
Dépannage
Problemen oplossen
If you have additional questions about troubleshooting this device, please visit www.kodak.com/go/5500aiosupport
PROBLEM:
I cannot get a calibration sheet to print.
SOLUTION:
Where necessary, you can force a calibration sheet to print by following these steps:
1. Press Menu, select Calibrate Printer and press OK.
2. Select Print Calibration Page and press OK.
3. When the print comes out, place it at the back, left corner of the scanner glass.
4. Close the scanner lid and press START.
PROBLEM:
My calibration page printed on plain white text paper.
SOLUTION:
Calibration will work successfully on both plain white paper and photo paper.
1. When the print comes out, place it at the back, left corner of the scanner glass.
2. Close the scanner lid and press START.
PROBLEM:
I cannot print to my desired paper type.
SOLUTION:
Check to see if the photo tray is pushed in. You can do this by checking if the green photo tray light is illuminated.
If it is, all prints will be produced from this tray. If you want to print from the main tray, pull out the photo tray by
lifting the photo tray lid and sliding the paper tray towards you.
PROBLEM:
I have a paper jam.
SOLUTION:
1. Press in the tabs on the rear access door to remove the door.
2. Gently pull the paper out of the rollers.
IMPORTANT: If the paper tears while removing it, check inside the printer for torn pieces of paper and remove
them. Additional jams are likely to occur if all of the torn pieces are not removed.
3. Replace the rear access door. Gently push the door forwards until it snaps into place.
Is further troubleshooting required?
If you need further information to help answer your questions,
please contact Technical Support and have your KSN number
ready. Your KSN number can be found on the unit after lifting
the printer access door as shown.
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