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Troubleshooting
36 www.kodak.com/go/aiosupport
For more troubleshooting information, go to www.kodak.com/go/esp3250support.
Status light
The status light indicates the condition of the printer.
Power status light
Paper jam
• Check for paper in the rear-access cleanout area.
• Open the printer access door and gently remove any paper from inside the
printer.
• Make sure the paper in the tray is free of tears or creases.
• Make sure you do not overload the paper tray.
For more information, see www.kodak.com/go/itg. Select All-in-one printer,
then Paper jam.
Error messages or other
problems you cannot
resolve
If you need to contact Kodak (see www.kodak.com/go/contact), have the
following information available:
• Kodak Service Number (located inside or on the outside of the printer)
• Printer mode number (located on the back of the printer)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s)
Problem Possible Solutions
Power light What it means
Off
• The printer is turned off.
– Press the on/off button to turn on power.
• The printer does not have power.
– Make sure that the power cord is plugged into the back of the printer and
into an electrical outlet, and that the electrical outlet has power.
Blinking
•The printer is busy.
– Wait for the printer to finish the task.
On
•The printer is ready