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known issue with the Microsoft Windows Installer.
Solution: Uninstall the previous version of the utility before installing the new one.
If the KX DRIVER is uninstalled immediately after installation, the uninstallation fails.
Solution: Restart the PC and uninstall the KX DRIVER.
Status Monitor is not available from the client side in a server-client environment on Microsoft
Windows Server 2000, 2003, and 2008.
USB connected print devices are unable to enter standby and log 0 page jobs.
Solution: Disable bidirectional support in the Ports tab of the Printer Properties window.
Adobe® Reader® 8.0 or later is required to read the PDF documentation.
Windows 2000 / 2003
On a Windows 2000 client using a 64-bit Windows 2003 Server, a shared PCL mini-driver will
display an error with the display of Printer Properties or Printing Preferences. The message will read
"Printer Properties cannot be displayed" or "Printer Preferences cannot be displayed." Microsoft has
acknowledged that this is a known issue with the 64-bit version of Windows Server 2003.
Solution: Use a 32-bit Windows XP Client with the 64-bit Windows 2003 Server. Install the shared
printer on the Windows XP client and set the Printer Properties and Printing Preferences from the
Windows XP Client.
Windows XP / Vista
KMnet Viewer cannot use domain authentication on Vista.
Solution: Use the application password.
Although a user has administration privileges on a machine, the user may not have admin privileges
on for a printer running on that machine.
Solution: Run the driver in administrator mode by choosing "Run as Administrator".
Driver Deleter and KM Uninstaller will not remove printer drivers installed with the Add Print Wizard.
Solution:
1. Reboot the PC. If this is not possible, make sure that all applications using the driver are closed.
2. Delete the printers from the Printer Manager.
3. Close all Printer Property boxes.
4. Right-click on a blank spot in the printer manager to access Printer Server Properties.
5. Select Run as Administrator.
6. Select Printer Server Properties.
7. On the Driver tab, highlight all drivers that you wish to remove and click on Remove.
8. On the pop-up dialogue, select Remove Driver and Driver Package.
9. Click OK on the rest of the screens until you can see that the driver has been removed.
Windows XP / Vista, KX DRIVER Only
EMF (enhanced metafile) spooling is not supported for KPDL printing.
HTML Help is supported only in English and Japanese.
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