Filter
Top Products
SERVICE DOA
On rare occasions, a newly purchased LaCie product may be delivered in non-working order. We are working to
avoid these issues, but unfortunately, these situations may arise from time to time. Within the 15 calendar days
of purchase, should you experience an issue with your new LaCie product, we ask you to return the product to
the place where it was originally bought. You will be required to give a proof of purchase.
ADVANCE CARE OPTION
All products with a 3-year warranty can benefit from the LaCie Advance Care Option. This option can be
purchased separately online within 30 days of the purchase date of your LaCie product and you will be asked to
provide us with your proof of purchase. The Advance Care Option does not extend the original warranty period.
Under this warranty, LaCie will swap out a product without it needing to be returned first for minimal
interruption of your workflow. LaCie will replace part of the product or all of it, depending on our screening
process. You might receive a reconditioned product in non-retail packaging. LaCie will cover all freight costs.
The product's Serial Number must be submitted on the LaCie website first. To secure the Advance Care Option,
your credit card number must be submitted as well. Should the product not be returned within 21 calendar days
of the replacement product's shipment date, you will be charged for the full value of a new comparable product.
LaCie can only provide this optional warranty in countries where there is a local LaCie office.
1
CUSTOMER WARNING
Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot under any
circumstances guarantee the integrity of data remaining on a returned drive. We make no provisions for data
recovery and cannot be held liable for any data loss on drives or media returned to LaCie.
All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid,
except for Products registered under the Advance Care Option.
1
The Advance Care Option is offered as an option depending on the geographic zone, limited to the following
zones: Continental USA, Canada, UK, Ireland, Norway, Sweden, Finland, Denmark, Germany, Austria, Switzerland,
Netherlands, Belgium, France, Spain, Italy and Australia.
51 LaCie User Manual