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Replacing the keyboard . . . . . . . . . 68
Replacing the mouse . . . . . . . . . . 69
Completing the parts replacement . . . . . 70
Chapter 6. Recovery information . . . 73
Creating and using recovery media . . . . . . 73
Creating recovery media . . . . . . . . . 73
Using recovery media . . . . . . . . . . 74
Performing backup and recovery operations . . . 74
Performing a backup operation . . . . . . 74
Performing a recovery operation . . . . . . 75
Using the Rescue and Recovery workspace . . . 75
Creating and using a rescue medium . . . . . . 76
Creating a rescue medium . . . . . . . . 76
Using a rescue medium . . . . . . . . . 77
Reinstalling preinstalled applications and device
drivers . . . . . . . . . . . . . . . . . . 77
Reinstalling software programs . . . . . . . . 78
Reinstalling device drivers . . . . . . . . . . 79
Solving recovery problems . . . . . . . . . . 79
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 81
Starting the Setup Utility program . . . . . . . 81
Viewing and changing settings . . . . . . . . 81
Using passwords. . . . . . . . . . . . . . 81
Password considerations. . . . . . . . . 82
Power-On Password . . . . . . . . . . 82
Administrator Password . . . . . . . . . 82
Hard Disk Password. . . . . . . . . . . 82
Setting, changing, and deleting a password . 82
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . . 83
Enabling or disabling a device . . . . . . . . 83
Selecting a startup device . . . . . . . . . . 84
Selecting a temporary startup device . . . . 84
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 84
Enabling ErP compliance mode . . . . . . . . 84
Exiting from the Setup Utility program . . . . . 85
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 87
Using system programs . . . . . . . . . . . 87
Updating (ashing) the BIOS from a disc . . . . 87
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 88
Recovering from a POST/BIOS update failure . . 88
Chapter 9. Preventing problems . . . 91
Keeping your computer current . . . . . . . . 91
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 91
Updating your operating system . . . . . . 91
Using System Update . . . . . . . . . . 92
Cleaning and maintenance . . . . . . . . . . 92
Basics . . . . . . . . . . . . . . . . 92
Cleaning your computer . . . . . . . . . 93
Good maintenance practices . . . . . . . 94
Moving your computer . . . . . . . . . . . 94
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 97
Basic troubleshooting . . . . . . . . . . . . 97
Troubleshooting procedure . . . . . . . . . . 98
Troubleshooting . . . . . . . . . . . . . . 98
Audio problems . . . . . . . . . . . . 99
CD problems . . . . . . . . . . . . . 100
DVD problems . . . . . . . . . . . . . 101
Intermittent problems . . . . . . . . . . 103
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 103
Monitor problems. . . . . . . . . . . . 105
Networking problems . . . . . . . . . . 106
Option problems . . . . . . . . . . . . 109
Performance and lockup problems . . . . . 110
Printer problems . . . . . . . . . . . . 112
Serial port problems. . . . . . . . . . . 113
Software problems . . . . . . . . . . . 113
USB problems . . . . . . . . . . . . . 114
Diagnostic programs . . . . . . . . . . . . 114
Lenovo Solution Center . . . . . . . . . 115
Lenovo ThinkVantage Toolbox. . . . . . . 115
PC-Doctor for DOS . . . . . . . . . . . 115
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . 117
Information resources . . . . . . . . . . . . 117
Lenovo ThinkVantage Tools . . . . . . . . 117
Lenovo Welcome . . . . . . . . . . . . 117
Help and Support. . . . . . . . . . . . 117
Safety and Warranty. . . . . . . . . . . 117
Lenovo Web site (http://www.lenovo.com) . . 117
Lenovo Support Web site. . . . . . . . . 118
Help and service . . . . . . . . . . . . . . 118
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 118
Calling for service. . . . . . . . . . . . 118
Using other services . . . . . . . . . . 119
Purchasing additional services . . . . . . 119
Appendix A. Notices. . . . . . . . . 121
ii ThinkCentre User Guide