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The following services are available during the warranty period:
Problem determination
Trained personnel are available to assist you with determining a
hardware problem and deciding what action to take to fix the
problem.
Hardware repair
If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.
Engineering Change management
There might be changes that are required after a product has been
sold. Lenovo will make selected Engineering Changes (ECs) that
apply to your hardware available.
The warranty does not cover the following:
v Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v Identification of software problem sources
v Configuration of the Unified Extensible Firmware Interface (UEFI) as part of
an installation or upgrade
v Changes, modifications, or upgrades to devices drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Telephone numbers are subject to change without notice. The most up-to-date
telephone list for Lenovo Support is always available at:
http://www.lenovo.com/support/phone
Country or Region Telephone Number
Africa Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888, 0800110756, and +27-11-3027252
Central Africa: Contact the nearest Lenovo Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 1300-880-917 (English)
Austria +43-810-100654 (German)
Belgium 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 (Spanish)
Brazil Calls made from within the Sao Paulo region (11) 3889-8986
Calls made from outside the Sao Paulo region 0800-701-4815
(Brazilian Portuguese)
Bulgaria 359-2-9734618
359-2-9693650
Chapter 1. Information resources 3