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Symptom Action
The wireless keyboard or mouse
does not work.
Verify that:
v The computer is turned on.
v The battery or batteries installed in the wireless keyboard or mouse are in
good condition.
v The wireless configurations are all set correctly. You might need to refer to the
documentation that come with the wireless keyboard or mouse, or refer to
your Windows Help and Support information system for wireless related
instructions. If your wireless mouse has a dongle, make sure the dongle is
correctly connected to one of the USB connectors on the computer.
v For the wireless keyboard, no keys are stuck.
v The wireless mouse is clean. Refer to “Cleaning the mouse” on page 30.
The operating system does not
start.
Verify that you list the device where the operating system resides in the startup
device sequence. Usually, the operating system is on the hard disk drive. For
more information, see “Selecting a startup device” on page 23.
The computer beeps multiple
times before the operating
system starts.
Verify that no keys are stuck.
Diagnostic programs
Diagnostic programs are used to test hardware components of your computer.
Diagnostic programs can also report operating-system-controlled settings that
interfere with the correct operation of your system. The following program(s) are
preinstalled on your computer to help you diagnose computer problems:
v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your
operating system (used when you are running the Windows operating system)
v PC-Doctor for Rescue and Recovery (used when you cannot start the Windows
operating system)
Note: The PC-Doctor for Rescue and Recovery diagnostic program is only
available on machine types 0401, 0994, and 2565.
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from
http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 29 for
detailed information.
2. If you are unable to isolate and repair the problem yourself after running the
programs, save and print the log files created by the programs. You will need
the log files when you speak to a Lenovo technical support representative.
Lenovo ThinkVantage Toolbox
Note: The Lenovo ThinkVantage Toolbox program is only available on computers
preinstalled with the Windows 7 operating system from Lenovo.
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox
program to test devices, diagnose computer problems, create bootable diagnostic
media, update system drivers, and view system information.
28 User Guide