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Using PC Entitlement Warehouse (PEW)
v PEW is the primary source for identifying FRU part numbers and FRU
descriptions for the key commodities for CMV products at a MT - serial number
level. An example of key commodities are hard disk drives, system boards,
microprocessors, Liquid Crystal Displays (LCDs), and memory.
v Remember, All CMV products are loaded in PEW under the 4-digit MT and
3-digit model, where model = “fixed part number”.
v PEW can be accessed at the following Web site:
http://w3-3.ibm.com/pc/entitle
Customers can also access PEW via
http://www-307.ibm.com/pc/support/site.wss/product.do?template=/
warranty/warranty.vm&sitestyle=lenovo
Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input
the MT and the Serial number and the list of key commodities will be returned
in the PEW record under COMPONENT INFORMATION.
v Business Partners using Eclaim will access PEW when performing Entitlement
Lookup. Business Partners will enter Loc ID, MT and Serial, and the key
commodities will be returned in the Eclaim record under SYSTEM DETAILS.
v Authorized IBM Business Partners can access Eclaim at the following Web site:
https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
v eSupport can be used to view the list of key commodities built in a particular
machine serial (this is the same record found in PEW).
v eSupport can be accessed at the following Web site: http://www.lenovo.com/
support
v To view the key commodities, click on PARTS INFORMATION, then PARTS
LOOKUP. Type in the model type and serial number. The key commodities will
be returned in the eSupport record under PARTS SHIPPED WITH YOUR
SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
v eSupport can be used to view the complete list of FRUs for a machine type and
model.
v To view the complete list of FRUs, type in the machine type and model
(Example: 1829-CTO) under QUICK PATH. Under “View by Document Type”
select PARTS INFORMATION. Under “Filter by Category” select SERVICE
PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The
list of service parts by description, with applicable machine type model and FRU
will be displayed.
Using the HMM
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level. CMVs are custom models and are not found in the
HMM.
Important service information
Introduction 3