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2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location.
You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service
center, with shipping arranged by your Service Provider. You are responsible for disconnecting the
product. A shipping container will be provided to you for you to return your product to a designated
service center. A courier will pick up your product and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated
service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid by you unless specified otherwise) the product, suitably packaged to
a designated location. After the product has been repaired or exchanged, it will be made available for
your collection. Failure to collect the product may result in your Service Provider disposing of the
product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless
your Service Provider specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are
responsible for its installation and verification of its operation. The replacement product becomes your
property in exchange for the failed product, which becomes the property of Lenovo. You must pack the
failed product in the shipping carton used to ship the replacement product and return it to Lenovo.
Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the
replacement product was received may result in your responsibility for damage to the failed product
during shipment. You may be charged for the replacement product if Lenovo does not receive the failed
product within thirty (30) days of your receipt of the replacement product.
Suplemento de Garantía para México
Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y será efectivo única y
exclusivamente para los productos distribuidos y comercializados dentro del Territorio de los Estados
Unidos Mexicanos. En caso de conflicto, se aplicarán los términos de este Suplemento.
Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta (30) días
por defectos de instalación desde la fecha de compra. Lenovo no es responsable de la información
incluida en dichos programas de software y/o cualquier programa de software adicional instalado por
Usted o instalado después de la compra del producto.
Los servicios no cubiertos por la garantía se cargarán al usuario final, previa obtención de una
autorización.
En el caso de que se precise una reparación cubierta por la garantía, por favor, llame al Centro de soporte
al cliente al 001-866-434-2080, donde le dirigirán al Centro de servicio autorizado más cercano. Si no
existiese ningún Centro de servicio autorizado en su ciudad, población o en un radio de 70 kilómetros de
su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable relacionado con el
Appendix B. Lenovo Limited Warranty 15