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Solving recovery problems . . . . . . . . 42
Recovery information for the Windows 8 operating
system. . . . . . . . . . . . . . . . . . 43
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 45
Starting the Setup Utility program . . . . . . . 45
Viewing and changing settings . . . . . . . . 45
Using passwords. . . . . . . . . . . . . . 45
Password considerations. . . . . . . . . 45
Power-On Password . . . . . . . . . . 46
Administrator Password . . . . . . . . . 46
Setting, changing, and deleting a password . 46
Enabling or disabling a device . . . . . . . . 46
Selecting a startup device . . . . . . . . . . 47
Selecting a temporary startup device . . . . 47
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 47
Exiting the Setup Utility program . . . . . . . 47
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 49
Using system programs . . . . . . . . . . . 49
Updating (ashing) the BIOS from a disc . . . . 49
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 50
Chapter 9. Preventing problems . . . 51
Keeping your computer current . . . . . . . . 51
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 51
Updating your operating system . . . . . . 51
Using System Update . . . . . . . . . . 51
Cleaning and maintenance . . . . . . . . . . 52
Basics . . . . . . . . . . . . . . . . 52
Cleaning your computer . . . . . . . . . 52
Good maintenance practices . . . . . . . 54
Moving your computer . . . . . . . . . . . 54
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 57
Basic troubleshooting . . . . . . . . . . . . 57
Troubleshooting procedure . . . . . . . . . . 58
Troubleshooting . . . . . . . . . . . . . . 59
Audio problems . . . . . . . . . . . . 59
CD problems . . . . . . . . . . . . . 61
DVD problems . . . . . . . . . . . . . 62
Intermittent problems . . . . . . . . . . 63
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 63
Monitor problems. . . . . . . . . . . . 65
Networking problems . . . . . . . . . . 67
Option problems . . . . . . . . . . . . 69
Performance and lockup problems . . . . . 70
Printer problems . . . . . . . . . . . . 72
Serial port problems. . . . . . . . . . . 72
Software problems . . . . . . . . . . . 72
USB problems . . . . . . . . . . . . . 73
Lenovo Solution Center . . . . . . . . . . . 74
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . . 75
Information resources . . . . . . . . . . . . 75
Lenovo ThinkVantage Tools . . . . . . . . 75
Lenovo Welcome . . . . . . . . . . . . 75
Help and Support. . . . . . . . . . . . 75
Safety and Warranty. . . . . . . . . . . 75
Lenovo Web site . . . . . . . . . . . . 75
Lenovo Support Web site. . . . . . . . . 76
Help and service . . . . . . . . . . . . . . 76
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 76
Calling for service. . . . . . . . . . . . 76
Using other services . . . . . . . . . . 77
Purchasing additional services . . . . . . 77
Appendix A. Notices. . . . . . . . . . 79
Trademarks . . . . . . . . . . . . . . . . 80
Appendix B. Regulatory
information . . . . . . . . . . . . . . 81
Export classication notice . . . . . . . . . . 81
Electronic emissions notices . . . . . . . . . 81
Federal Communications Commission
Declaration of Conformity . . . . . . . . 81
Additional regulatory information . . . . . . . 83
Appendix C. WEEE and recycling
information . . . . . . . . . . . . . . 85
Important WEEE information . . . . . . . . . 85
Recycling information . . . . . . . . . . . . 85
Recycling information for Brazil . . . . . . . . 86
Battery recycling information for Taiwan. . . . . 86
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . 87
Appendix D. Restriction of Hazardous
Substances Directive (RoHS) . . . . . 89
China RoHS. . . . . . . . . . . . . . . . 89
Turkish RoHS . . . . . . . . . . . . . . . 89
Ukraine RoHS . . . . . . . . . . . . . . . 89
India RoHS . . . . . . . . . . . . . . . . 90
ii ThinkCentre Edge User Guide