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1. Ensure that your hands are clean and dry when touching the screen.
2. Restart your tablet to try again.
If the problem persists, contact Lenovo for technical support.
Battery problem
Problem: The battery does not charge correctly.
Suggested solution: Check if the ac power adapter is connected correctly. If the connection is good but
the battery still does not charge, contact Lenovo to replace with a new battery.
System problems
• Problem: Unable to turn the tablet on.
Suggested solution: Connect your tablet to an ac power outlet to see if the problem is caused by a
drained battery. If the problem persists, insert a needle or a straightened paper clip into the emergency
reset hole. To locate the emergency reset hole, see “Rear view” on page 2 and “Front and side view” on
page 4
. If the problem still persists, contact Lenovo for technical support.
Media problems
• Problem: The audio quality is poor or there is no sound output.
Suggested solution: Check and ensure that:
– The speaker is not covered.
– The speaker mute function is disabled.
– If you are using a headset, unplug it, then plug it in again.
– The volume is not turned to the lowest level.
If the problem persists, contact Lenovo for technical support.
• Problem: A song, video, or other media le cannot be played.
Suggested solution: Check and ensure that the media le is not corrupted.
External device connection problems
• Problem: A connection is not established when you connect the tablet to a computer.
Suggested solution: Ensure that the tablet USB cable you are using is the one that is shipped with
your tablet.
• Problem: Bluetooth devices cannot be located.
Suggested solution: Ensure that:
– Your tablet Bluetooth is switched.
– The Bluetooth feature is activated on the device to which you want to connect.
– Your tablet and the Bluetooth device are within the maximum Bluetooth range (10 m).
If the problem persists, contact Lenovo for technical support.
Recovering from a severe software problem
If your tablet stops responding and you cannot turn off the tablet by pressing and holding the power button,
insert a needle or a straightened paper clip into the emergency reset hole to reset the tablet. Then restart your
tablet. To locate the emergency reset hole, see “Rear view” on page 2
and “Front and side view” on page 4.
56 User Guide