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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostics programs.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
The CD or DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive cable
b. CD or DVD drive
Diskette drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the Hardware Maintenance Manual to determine which components are customer replaceable units
(CRUs) and which components are field replaceable units (FRUs).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The optional diskette drive
activity LED stays lit, or the
server bypasses the diskette
drive.
v If there is a diskette in the drive, make sure that:
– The diskette drive cables are correctly and securely connected.
– The diskette drive is enabled in the Setup Utility.
– The diskette is good and not damaged. (Try another diskette if you have
one.)
– The diskette is inserted correctly in the drive.
– The diskette contains the necessary files to start the server.
– Your software program is working properly.
v To prevent diskette drive read/write errors, make sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, replace the internal diskette drive.
164 ThinkServer TD200 Types 3724, 3808, 3809, 3815, 3817, 3824, 3826, 3836: Installation and User Guide