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The Lenovo System Toolbox program is a diagnostic program that works through
the Windows operating system and enables you to view symptoms and solutions
for computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox program, click Start → All Programs → Lenovo
Services → Lenovo System Toolbox. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the Lenovo
System Toolbox help system.
The Lenovo System Toolbox program also has problem determination aids that
determine software and usage problems.
PC-Doctor for Rescue and Recovery
The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue
and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue
and Recovery diagnostic program if you are unable to start the Windows operating
system.
To run the PC-Doctor for Rescue and Recovery diagnostic program from the
Rescue and Recovery workspace, do the following:
1. Turn off the computer.
2. Repeatedly press and release the F11 key when turning on the computer. When
you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and
Recovery workspace opens after a short delay.
3. From the Rescue and Recovery workspace, select Launch advanced Rescue and
Recovery → Diagnose hardware. The PC-Doctor for Rescue and Recovery
diagnostic program opens.
4. Select the diagnostic test you want to run. Then, follow the instructions on the
screen.
For additional information about running the PC-Doctor for Rescue and Recovery
diagnostic program, refer to the PC-Doctor for Rescue and Recovery help system.
Note: If you encounter failures that prevent you from gaining access to the Rescue
and Recovery workspace, you can run the PC-Doctor for Rescue and
Recovery diagnostic program after using a rescue medium to recover the
computer from failures and gaining access to the Rescue and Recovery
workspace. See “Creating and using rescue media” on page 49.
PC-Doctor for DOS
You can also download the latest version of the PC-Doctor for DOS diagnostic
program from http://www.lenovo.com/support. The PC-Doctor for DOS
diagnostic program runs independently of the Windows operating system. Use the
PC-Doctor for DOS diagnostic program if you are unable to start the Windows
operating system or if the two diagnostic programs preinstalled on your computer
have not been successful in isolating a possible problem. You can run the
PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.
Creating a diagnostic disc
This section provides instructions on how to create a diagnostic disc.
To create a diagnostic disc, do the following:
Chapter 7. Troubleshooting and diagnostics 65