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Appendix A. Getting help and service
To determine if your Lenovo hardware product is under warranty and when the warranty
expires, go to http://consumersupport.lenovo.com
.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the technical assistance
representative needs to help you resolve a computer problem. Please ensure that you have
downloaded the most current drivers and system updates, and recorded information before you
call. When calling for technical assistance, please have the following information available:
• Machine Type and Model
• Serial number of your computer and your proof of purchase
• Description of the problem
• Hardware and software configuration information for your system
Getting help around the world - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you travel with your computer or relocate it to a country where your Lenovo machine type is
sold, your computer might be eligible for International Warranty Service, which automatically
entitles you to obtain warranty service throughout the warranty period. Service will be
performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all
countries. Service centers in certain countries might not be able to service all models of a
particular machine type. In some countries, fees and restrictions might apply at the time of
service.
To determine whether your computer is eligible for International Warranty Service and to view a
list of the countries where service is available, go to http://consumersupport.lenovo.com
.
Note: For the latest list of customer support center telephone numbers and hours of operation, visit the
Support Web site at http://consumersupport.lenovo.com.
If the number for your country or region is
not listed, contact your Lenovo reseller or Lenovo marketing representative.