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PC-Doctor for Windows
PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. The PC-Doctor for Windows diagnostic program enables you to
view symptoms and solutions for computer problems, access the Lenovo
troubleshooting center, update system drivers, and review system information.
To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for
Windows → PC-Doctor for Windows. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the
PC-Doctor for Windows help system.
If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the
computer problem.
PC-Doctor for Windows also has problem determination aids that determine
software and usage problems.
PC-Doctor for Windows PE
The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if
you are unable to start the Windows operating system or if PC-Doctor for
Windows has not been successful in isolating a possible problem.
Running diagnostics from the Rescue and Recovery workspace
You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, use the following procedure:
1. Shut down the operating system and turn off the computer.
2. Repeatedly press and release the F11 key as you turn on the computer.
3. When you hear beeps or see a logo screen, stop pressing the F11 key. The
Rescue and Recovery workspace opens.
4. From the Rescue and Recovery workspace, select Diagnose hardware.
5. The diagnostic program opens automatically. Select the diagnostic test you
want to run. Press the F1 key for additional help.
6. Follow the instructions on the screen.
Note:
Rescue media includes PC-Doctor for Windows PE. For more information
about rescue media, see the User Guide for the computer.
PC-Doctor for DOS
Use PC-Doctor for DOS, if you are unable to start the Windows operating system
or if PC-Doctor for Windows has not been successful in isolating a possible
problem. You can run PC-Doctor for DOS from a diagnostic CD image or
diagnostic diskettes that have been created.
Note: It is important to create a diagnostic CD image or diagnostic diskettes in
case PC-Doctor for Windows PE cannot be run from the Rescue and
Recovery workspace.
Chapter 8. Troubleshooting and diagnostics 33