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v PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your
machine type and model (used when your Windows operating system will not
start)
Notes:
1. You can download the latest version of the PC-Doctor for Windows or
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
Type your machine type into the Use Quick Path field and click Go to find the
downloadable files that are specific to your computer.
2. If you are unable to isolate and repair the problem yourself after you run
PC-Doctor for Windows and depending upon your machine type and model,
PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files
created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative. The log file created by
PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.
PC-Doctor for Windows
PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. This diagnostic program enables you to view symptoms and
solutions for computer problems, access the Lenovo troubleshooting center, update
system drivers, and review system information.
To run PC-Doctor for Windows, open the Start menu from the Windows desktop,
select All Programs, select PC-Doctor for Windows, and click PC-Doctor for
Windows. Follow the instructions on the screen. For additional information about
running the diagnostic program, refer to the PC-Doctor for Windows help system.
If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS or PC- Doctor for Windows PE to help you diagnose your
computer problem.
PC-Doctor for DOS
Depending upon your machine type and model, you have either PC- Doctor for
DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for
DOS diagnostic program is part of the Rescue and Recovery workspace and runs
independently of the Windows operating system. Use PC-Doctor for DOS, if you
are unable to start the Windows operating system or if PC-Doctor for Windows has
not been successful in isolating a possible problem. You can run PC-Doctor for
DOS from a diagnostic CD/DVD image or diagnostic diskettes that you create. You
can also run PC-Doctor for DOS from the Rescue and Recovery workspace.
Note: Be sure to create a diagnostic CD/DVD image or diagnostic diskettes in case
you are unable to run PC-Doctor for DOS from the Rescue and Recovery
workspace.
Creating a diagnostic CD/DVD image
To create a diagnostic CD/DVD image, download a self-starting bootable
CD/DVD image (known as an .iso image) of the diagnostic program from
http://www.lenovo.com/support. After you download the image, you can create
the CD/DVD using any CD/DVD burning software.
Running diagnostics from the disc or diskettes
To run diagnostics from the diagnostic CD/DVD image or diagnostic diskettes that
you created, use the following procedure:
Chapter 6. Troubleshooting and diagnostics 17