Filter
Top Products
© Lenovo 2005. Portions © IBM Corp. 2005 A-1
Appendix A. Service and Support
The following information describes the technical support that is available for your product, during the
warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a
full explanation of IBM warranty terms.
Online technical support
Online technical support is available during the life of your product through the Personal Computing
Support Web site at http://www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM product is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be withdrawn or made available
for a fee, at IBM’s discretion, 90 days after the product has been withdrawn from marketing. Additional
support offerings, including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
• Product name
• Product number
• Proof of purchase
• Computer manufacturer, model, serial number (if IBM), and manual
• Exact wording of the error message (if any)
• Description of the problem
• Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending on
the number and nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number list,
go to http://www.ibm.com/pc/support and click Support Phone List.