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Date and time Update to be
Visible on the Website
Country or
Regions
Language Old Telephone Number(s)
New Telephone
Number(s)
Hours of Operation
Applic
able to
IWS
30-Nov-12 0000 GMT -5:00 Bahamas New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Barbados New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Bermuda 1-800 426 7378
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00
British Virgin
Islands
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00
Cayman Islands
New
855-882-4402
24 hours a day 7 days
a week
30-Nov-12 0000 GMT -4:00 Curacao New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Grenada New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Guyana New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 Jamaica 1-800 426 7378
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Montserrat New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0700 GMT -6:00 Nicaragua
Spanish,
001-800-220-1830
001-800226-0334
7 am - 9 pm Monday - Sunday
30-Nov-12 0000 GMT -4:00 Puerto Rico New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Kitts New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Lucia New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00
ST MAARTEN
New
855-882-4402
24 hours a day 7 days
a week
30-Nov-12 0000 GMT -4:00 St Vincent New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -3:00 Suriname New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00
Trinidad and
Tobago
New
1-8666269587
24 hours a day 7 day
s a week
30-Nov-12 0000 GMT -4:00
US Virgin
Islands
New
855-882-4402
24 h
ours a day
7 days a week
30-Nov-12 0000 GMT -5:00 CANADA English, French 1-800-565-3344
8882523099
24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00
UNIT
ED
STATES
English 1-800-426-7378
855-882-4402
24 hours a day
7 days a week
Calls made from within the Sao
Paulo region
0800 885 0500 (Toll
(11) 3889-8986
Free) (11) 3140-0500
8 AM - 8 PM Monday - Friday
17-Dec-12 0800 GMT -2:00 BRAZIL Portuguese
Yes
Calls made from outside the Sao
(Standard Charges
8 AM - 5 PM Saturday
Paulo region
Apply)
0800-701-4815
English
English
Yes
Appendix A. Service and Support A-5
English