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TECHNICAL SUPPORT (FAQ)
Problem & Question Possible Solution
Power LED is not on *Check if the Power Switch is in the ON
position
*Power Cord should be connected
*Check the Power socket.
*Replace new Power Cord.
No picture, the LED indicator is
light up
*The Signal Cable should be completely
connected to the computer.
*If it is orange, then the monitor and the
computer are in dormancy mode. You
need press your keyboard or move the
mouse to reactivate the system.
*If it is blue, please adjust the
brightness and contrast by OSD menu.
*Check that the computer is switched on.
*Check that the signal’s pin are bent or
broke.
Picture is gray *adjust the brightness and contrast
controls.
Picture bounces or a wave
pattern is present in the picture
*Move electrical devices that may cause
electrical interference.
Picture is fuzzy *17” LCD monitor’s true (physical)
resolution is 1280 x 1024. Under the
resolution, it will get the best display.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
*Inspect the monitor’s video cable and
make sure that none of the pins are
bent or broke (the pin’s number
reference to figure 6)
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