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v Business Partners using Eclaim will access PEW when
performing Entitlement Lookup. Business Partners will
enter Loc ID, MT and Serial, and the key commodities
will be returned in the Eclaim record under SYSTEM
DETAILS.
v Authorized IBM Business Partners can access Eclaim at
the following Web site: https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive,
system board, microprocessor, LCD, and memory)
v eSupport can be used to view the list of key
commodities built in a particular machine serial (this is
the same record found in PEW).
v eSupport can be accessed at the following Web site:
http://www.lenovo.com/ support
v To view the key commodities, click on PARTS
INFORMATION, then PARTS LOOKUP. Type in the
model type and serial number. The key commodities will
be returned in the eSupport record under PARTS
SHIPPED WITH YOUR SYSTEM.
For the Remaining FRUs (the complete list of FRUs at
the MT Model level)
v eSupport can be used to view the complete list of FRUs
for a machine type and model.
v To view the complete list of FRUs, type in the machine
type and model (Example: 1829-CTO) under QUICK
PATH. Under “View by Document Type” select PARTS
INFORMATION. Under “Filter by Category” select
SERVICE PARTS. Under “Parts Information by Date”
select SYSTEM SERVICE PARTS. The list of service
parts by description, with applicable machine type model
and FRU will be displayed.
Using the HMM
Use the HMM as a back-up to PEW and eSupport to view
the complete list of FRUs at the MT Model level.
Important service information
6 MT1866/1867/1869