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Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more
beeps.
Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank,
and you hear five beeps, have the computer serviced.
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the
computer serviced.
Problem: When I turn on the machine, only a white pointer appears on a blank screen.
Solution: Reinstall your operating system (see Chapter 4, Recovery options), and turn on the
computer. If you still see only the pointer on the screen, have the computer serviced.
Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management may be enabled. Move the TrackPoint or press
a key to exit the screen saver, or press the power switch to resume from standby or
hibernation.
A password problem
Problem: I forgot my password.
Solution: If you have registered your computer for Password Reset Service, and you forgot your
power-on or hard disk password, you can reset it by pressing the ThinkVantage button
at the password prompt.
v If you cannot reset your power-on password, you must take your computer to a
Lenovo authorized servicer or a marketing representative to have the password
canceled.
v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset
your password or recover data from the hard disk. You must take your computer to a
Lenovo authorized servicer or a marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will be charged for parts and
service.
If
you forgot your supervisor password, Lenovo authorized servicer cannot reset your
password. You must take your computer to a Lenovo authorized servicer or a marketing
representative to have the system board replaced. Proof of purchase is required, and a
fee will be charged for parts and service.
Solving computer problems
18 ThinkPad
®
Z61 Service and Troubleshooting Guide