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A Hard disk drive problem
Problem: The hard disk drive does not work.
Solution: In the startup menu in BIOS Setup Utility, make sure that the hard disk drive is in the
″Boot priority order.″ If it is in the device list of ″Excluded from boot order″, the hard
disk drive is disabled. Move it into the ″Boot priority order.″
Fingerprint authentication problems
Problem: You cannot register or authenticate your finger because it is wrinkled, rough, dry,
injured, stained, oily, wet, or different one from what you have registered.
Solution: To improve the situation, try the following:
v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.
v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.
A startup problem
Problem: The Microsoft
®
Windows
®
operating system will not start.
Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For
details about Rescue and Recovery, see chapter 4.
Other problems
Problem: Your computer does not respond.
Solution:
v To turn off your computer, press and hold the power switch for 4 seconds or more. If
the computer still does not respond, remove the ac adapter and the battery.
v Your computer might lock when it enters standby mode during a communication
operation. Disable the standby timer when you are working on the network.
v IRQs for the PCI might be all set as 11. The computer does not respond because it
cannot share the IRQ with other devices. Refer to the ThinkPad Configuration
Program.
Problem: The computer does not start from a device you want.
Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence
in the BIOS Setup Utility is set so that the computer starts from the device you want.
Also make sure that the device from which the computer starts is enabled. In the startup
menu in the BIOS Setup Utility, make sure that the device is included in the ″Boot
priority order″ list. If it is included in the ″Excluded from boot order″ list, it is disabled.
Select the entry for it in the list and press the x key. This moves the entry to the ″Boot
priority order″ list.
Solving computer problems
Chapter 3. Solving computer problems 23