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The scanned images are dark
● Check to see if the TMA light is on before you click Scan or Accept.
● The bulb in the TMA light source might be broken or not working. If the bulb is broken,
service is required.
● The selection area might not be made correctly. Make a selection area that only
includes the photo, without borders.
The TMA does not work at all
The cable might not be connected correctly. Ensure that the TMA cable is connected
securely to the TMA port on the back of the scanner.
No light or only dim light is visible in the TMA after selecting slides or negatives in
the Scan dialog box
After each step, start a scan to see if the scanner is working. If not, proceed with the next
step.
1. Make sure that the TMA is connected to the scanner.
2. Ensure that Scan positives, including 35 mm slides, using the TMA or Scan
negatives using the Transparent Materials Adapter (TMA) is selected in the HP
Scanning dialog box.
3.
The bulb in the TMA might not be working. Click the Scan Film button (
) and
look for illumination. If the bulb is broken, service is required. See the Setup and
Support Guide. To access this guide, click Start, point to Programs or All
Programs, point to HP, Scanjet, G3010, and then click Setup and Support
Guide.
4. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns
on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.
Chapter 3
20 HP Scanjet G3010